Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.
What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website’s visitors and helps us improve the user experience. Without certain types of cookies enabled, we can’t guarantee that the website and your experience of it are as we intended it to be.
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.
Types of cookies
Strictly Necessary Cookies
These cookies are essential in order to enable you to move around our website and use their features such forms.
These cookies collect information about how you use our websites. For instance, they tell us which pages you visit most often, and if you receive any error messages from our web pages. These cookies do not identify you. All information they collect is aggregated and therefore anonymous. We use these cookies to measure and analyse how our customers use our websites and to improve their functionality and the user experience.
These cookies allow our websites to remember choices you make and provide enhanced, personalised features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting & Advertising Cookies
These cookies are used to deliver adverts and communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaign.
Types of cookies by lenght
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
Session cookies: Are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
Persistent cookies: Stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
We also categorise our cookies to help our customers understand the specific reason for each cookie.
In the tables below you’ll see a description of each cookie that we use, what it does and whether or not it collects personal data about you.
|Google Analytics||Google Analytics is used to collect anonymous statistics of visits and use, such as duration, origin and destination and duration of browsing sessions, as well as create remarketing lists to show advertisements of interest to the user.||_dc_gtm_UA50284554-1||Persistent|
|Google Analytics uses it to distinguish users with a maximum duration of 2 years||_ga||Persistent|
|Google Analytics uses it to distinguish users with a maximum duration of 24 hours||_gid||Persistent|
|Hotjar||This session cookie is configured so that Hotjar knows if that visitor is included in the sample that is used to generate heat maps, funnels, recordings, etc.||Sessión|
|This cookie is set when a visitor minimizes or completes incoming comments. This is done so that the module is loaded as minimized immediately if they navigate to another page where it is configured to be displayed.||_hjShownFeedbackMessage||Sessión|
Most browsers automatically accept cookies because it serves to have a better web service. You can change the configuration of your computer / terminal to decline cookies. Although if you decide to deactivate cookies it is likely that you do not have full access to all the features of our website.
We indicate the routes in the configuration of each browser will serve to disable cookies.
Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration.
Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
Chrome: Settings -> Show advanced options -> Privacy -> Content settings.
Safari: Preferences -> Security.
As a complementary guarantee, the registration of cookies may be subject to acceptance during the installation or updating of the browser used, and this acceptance may at all times be revoked through the available content and privacy configuration options.
Many browsers allow you to activate a private mode through which cookies are always deleted after your visit. Depending on each browser, this private mode can have different names. Below you will find a list of the most common browsers and the different names of this “private mode”:
Internet Explorer 8 and higher; InPrivate
Opera 10.5 and higher; Private Navigation
Google Chrome 10 and higher; Incognito
Safari 2 and higher; Private Navigation
FireFox 3.5 and higher; Private Navigation